PulsePoint uses a two-step process to add new AEDs to the registry. Once an AED is added by a member of the community it is placed in a "pending" state awaiting verification by the local public safety agency. An AED in this interim state is visible in the PulsePoint AED app, but not to a dispatcher or PulsePoint Respond user.
If the AED has been pending for a while feel free to create a support ticket. We'll help get it moved through the approval process (make sure to include the business name, address, etc. so we can identify the device in question).