Why can't I hear the agency radio feed?
Each agency provides their own audio feed on a best effort basis. They can go down from time to time for reasons beyond our control. Typically, feeds are offline for equipment maintenance or other technical issues. If the feed remains offline for more than a few days feel free to reach out to us for further investigation.
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Why do some agencies not have radio feeds?
Unfortunately, not all agencies choose to provide a radio feed within the app. It's an optional feature. We agree that it is a useful feature when available. This might be a request that you make directly to the agency.
How can I access older incidents that no longer appear in the app?
PulsePoint only displays incidents for 24 hours after assigned resources are cleared (up to a maximum of 100 incidents). After this period you'll need to contact the responding agency directly. Contact information can be found on the corresponding ...
How do I become a Verified Responder?
Verified Responders are assigned by PulsePoint agencies primarily for their employees and those with medical or rescue training living within their jurisdiction. If you work for or are closely associated with a PulsePoint agency, we recommend that ...
How do I clear PulsePoint notifications on Android?
In order to clear notifications please follow the next steps: Slide the Notifications panel down from the top of the screen. You will see all the notifications under Notifications. Hold and swipe each notification to the left to remove it. Tap on the ...
Why am I not receiving incident notifications on Android?
PulsePoint does not send notifications for all incident types - only for significant types selectable on the Notifications tab (e.g., Structure Fire, Traffic Collision). Incidents of a more routine nature such as medical emergencies, fire alarms, ...