Notice: Changed or lost notification sound

Notice: Changed or lost notification sound

We are aware of the issue affecting the custom incident notification sound on some Samsung devices. If you find that the PulsePoint custom incident notification sound has disappeared or changed to your device's default notification sound, please clear app data on your device and re-run PulsePoint. To clear app data, please follow these steps:
• Open your Settings app.
• Select Apps.
• Find the PulsePoint app and click on it.
• Click on Storage.
• Select Clear data.

    • Related Articles

    • What does a CPR needed alert look and sound like?

      To inform you of a nearby need for CPR, a special notification called a “critical alert” will be sent to your mobile device (similar to an Amber alert). Critical Alerts, if enabled, override the Do Not Disturb setting on your device and play the ...

    • Why am I not receiving incident notifications on Android?

      PulsePoint does not send notifications for all incident types - only for significant types selectable on the Notifications tab (e.g., Structure Fire, Traffic Collision). Incidents of a more routine nature such as medical emergencies, fire alarms, ...

    • How do I clear PulsePoint notifications on Android?

      In order to clear notifications please follow the next steps: Slide the Notifications panel down from the top of the screen. You will see all the notifications under Notifications. Hold and swipe each notification to the left to remove it. Tap on the ...

    • What does a CPR needed alert look and sound like?

      To inform you of a nearby need for CPR, a special notification called a “critical alert” will be sent to your mobile device (similar to an Amber alert). Critical Alerts, if enabled, override the Do Not Disturb setting on your device and play the ...

    • How do I report an error or missing information on the PulsePoint map?

      We use the maps provided by the mobile platform (on Android that is Google Maps).  We have no control over how Google display geographic data (street names, city and town names, etc) on their maps. We simple overlay these maps with icons such as AEDs ...